Terms & Conditions

These terms govern every order placed through this store. By placing an order you accept them, so it is worth the five minutes.

1. Who you are buying from

This store is operated by Matchllo Matcha Establishment, trading as MATCHLLO, an establishment registered in the Kingdom of Saudi Arabia.

  • Legal name: Matchllo Matcha Establishment
  • Entity type: Establishment
  • Unified National Number: 7055299023
  • Date of issue: 28/09/2026

“We”, “us” and “the house” mean Matchllo Matcha Establishment (MATCHLLO). “You” means the person placing the order.

2. Ordering

Adding an item to your cart is not a contract. A contract forms only when we send you an order confirmation email. Until that point we may decline an order — for example when an item has sold out between your click and our stockroom, when the price shown was clearly wrong, or when we cannot deliver to your address.

You must be at least 18 years old, or have the consent of a parent or guardian, to place an order.

3. Prices and payment

  • All prices are shown in Saudi Riyal (SAR) and include VAT at the applicable rate.
  • Shipping is calculated at checkout, before you pay, and shown as a separate line.
  • Payment is taken in full at checkout. Electronic payments are processed securely by Tap Payments, an authorized payment service provider.
  • MATCHLLO does not store complete payment card details on its own systems. See our Privacy Policy for how payment information is handled.
  • A tax invoice is issued with every order and sent to the email on the order.

4. Products

Matcha is an agricultural product. Colour, aroma and flavour shift between harvests and between terraces, and photographs on this site are representative rather than exact. A variation of that kind is not a defect.

Harvest dates, grades and tasting notes are given in good faith and reflect the lot in the tin at the time it was listed. Where a product is sold by weight, that weight is the net weight of the powder.

5. Delivery

Delivery terms, timings and costs are set out on our Policies page and form part of these terms. Risk in the goods passes to you on delivery.

6. Cancellation, returns and refunds

You may return an unused item in its original, sealed packaging within 14 days of delivery. For food safety reasons, opened matcha cannot be returned unless it is faulty. The full rules, including damaged items, cancellations and refund timings, are in our Return & Refund Policy, which forms part of these terms. Nothing in these terms limits any right you have under the consumer protection law of Saudi Arabia.

7. Gift cards

  • Gift cards are issued as a code redeemable only in this store.
  • They are not exchangeable for cash and cannot be reloaded.
  • Any unused balance stays on the code and can be used on a later order.
  • Gift cards and personalised items cannot be returned.
  • We are not able to replace a code that has been lost or shared with someone else.

8. Your account and your data

You are responsible for keeping your password to yourself and for everything done through your account. Tell us immediately if you think someone else has access to it. We may suspend an account that is being used fraudulently or in breach of these terms.

How we collect, use and protect your personal data is explained in our Privacy Policy. MATCHLLO does not sell customers’ personal data.

9. Acceptable use

Do not attempt to break into, overload, scrape at scale, or interfere with this site or anyone else’s use of it. Do not resell our products as your own brand without a written wholesale agreement from us.

10. Our content

The MATCHLLO name, the fox mark, the artwork, the photographs and the text on this site belong to us. You may share and link to them; you may not copy them into a commercial context or pass them off as your own.

11. Allergens and suitability

Matcha contains caffeine. If you are pregnant, nursing, taking medication, or sensitive to caffeine, check with a doctor before drinking it regularly. Our products are not intended to diagnose, treat or prevent any condition, and nothing on this site is medical advice. Allergen information for each product is printed on the tin.

12. Liability

We are responsible for loss you suffer that is a foreseeable result of us breaking these terms. We are not responsible for loss that was not foreseeable, for business losses, or for delays caused by events outside our reasonable control — customs, carrier failure, weather, or a harvest that does not arrive.

Nothing here excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded by law.

13. Changes

We may update these terms. The version that applies to your order is the one published when you placed it. Material changes will be flagged on this page.

14. Law and disputes

These terms are governed by the laws of the Kingdom of Saudi Arabia, and disputes fall to the competent courts of the Kingdom. Talk to us first — most things are settled in one message.

15. Contact

Email Matchello.sa@gmail.com, message us on WhatsApp at +966 55 987 6437, or use the contact page.

Last updated: September 2026


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